Welcome to Tetra Insights! These terms outline your rights and responsibilities when using our platform. By using Tetra Insights, you agree to the terms below, so please read them carefully.
1. Agreement Overview
Tetra Insights, Inc. (“Tetra Insights”) provides a platform to organize and analyze customer research and other qualitative data for internal business purposes (the “Tetra Insights Platform”). These Terms of Use, along with any signed order form (“Order Form”), create an agreement between you (“User”) and Tetra Insights (“Agreement”).
By accessing or using the Tetra Insights Platform, you confirm that:
- You’ve read and understood this Agreement.
- You agree to follow its terms.
- You’re authorized to accept these terms on behalf of yourself or your organization.
If you do not agree to these terms, do not use the platform.
2. Default Order Terms
Unless otherwise specified in your Order Form:
- The default subscription is a two-year annual subscription with upfront annual payments.
- Subscriptions automatically renew unless canceled in writing at least 30 days before the renewal date.
3. Updates to the Agreement
Tetra Insights may update these terms at any time. Updated terms take effect immediately, and we’ll update the “Effective Date” above when changes occur. Continued use of the platform confirms acceptance of updated terms. If you don’t agree with any changes, stop using the platform.
4. Privacy
Your use of the platform is governed by the Tetra Insights Privacy Policy, which explains how we collect, use, and protect your data.
5. Subscription Terms
5.1. License to Use the Platform
We grant you a limited, non-transferable, non-exclusive right to use the Tetra Insights Platform during your subscription term for internal business purposes, as outlined in your Order Form.
5.2. Reasonable Use Limits
Tetra Insights may modify reasonable use limits at any time at our discretion, including data storage, processing capacity, or other usage metrics. If we determine your usage is unfair, excessive, or detrimental to the platform or other users, we may immediately limit or suspend your account.
6. Unlimited Usage Disclaimer
If any subscription, feature, or plan is described as “unlimited,” it remains subject to our Fair and Reasonable Use Policy, ensuring equitable access for all users. Excessive or abusive use, as determined at our sole discretion, may result in limitations or additional charges.
7. Restrictions on Use
You agree not to:
- Share login credentials or allow multiple users to use the same account.
- License, sublicense, sell, rent, or otherwise transfer the platform to others.
- Reverse-engineer, decompile, or create derivative works based on the platform.
- Use the platform to build competing products or services.
- Upload illegal, harmful, or infringing content.
- Interfere with the platform’s performance or security.
8. Acceptable Use
Your use of the Tetra Insights Platform must comply with all applicable laws and regulations, as well as the acceptable use policies of our hosting providers (Google Cloud). This includes refraining from activities such as:
- Attempting to breach security or access unauthorized systems.
- Harvesting or collecting data about other users without consent.
- Sending spam, malicious code, or other harmful content.
9. Security
You’re responsible for maintaining the security of your account credentials. If your account is compromised, notify us immediately.
10. Feedback
If you share ideas, suggestions, or feedback about the platform, we may use them to improve our products and services without owing you compensation.
11. Changes to the Platform
We may update, add, or remove features to improve the platform or comply with legal or technical requirements. Significant changes will be communicated, but your continued use of the platform indicates acceptance.
12. Confidentiality
Both parties agree to protect the other’s confidential information. Exceptions include:
Information already publicly available.
Information disclosed under legal or regulatory requirements.
You grant us the right to include your name and company logo on our customer list and website, as well as in marketing materials. If you prefer to opt out of this use, you can notify us at any time by emailing hi@tetrainsights.com.
13. Intellectual Property
All rights, title, and interest in the Tetra Insights Platform, including improvements or modifications, belong exclusively to Tetra Insights. You retain ownership of any data you upload to the platform (“User Data”).
14. Data Use
We may analyze anonymized and aggregated data to improve our platform and services. We won’t disclose data that identifies you without your consent.
15. Term and Termination
15.1. Subscription Term
Your subscription term is outlined in your Order Form or as per the default terms in Section 2.
15.2. Termination
Users may request to terminate a subscription agreement prior to the end date of the Order Form. Tetra will review cancellation requests on a case-by-case basis and make determinations at our sole discretion.
Please note, once a request is submitted to cancel prior to the subscription end date:
- Your access to the platform and User Data may end immediately.
- We’re not obligated to retain or provide access to your data.
16. Disclaimer of Warranties
The platform is provided “as is” without warranties of any kind, including fitness for a particular purpose or uninterrupted service.
17. Limitation of Liability
To the maximum extent allowed by law:
- Tetra Insights is not liable for indirect, incidental, or consequential damages.
- Our total liability is limited to the amount you’ve paid under your Order Form.
18. Indemnification
18.1. By Tetra Insights
We’ll defend and cover costs for claims that the platform infringes third-party intellectual property rights.
18.2. By User
You’ll defend and cover costs if your use of the platform violates this Agreement or infringes third-party rights.
19. Governing Law
This Agreement is governed by the laws of Delaware, USA. Legal disputes will be resolved in Delaware courts.
20. Miscellaneous
- Force Majeure: We’re not responsible for delays or failures caused by events beyond our control.
- Assignment: You can’t transfer this agreement without our consent.
- Entire Agreement: This document, along with your Order Form, is the complete agreement between you and Tetra Insights.
Research Scheduling Terms
Cancellation Policy: Notify us at least 48 hours before a scheduled research session to cancel or reschedule.
Late Cancellations: Cancellations within 24 hours of the session may result in charges equal to 50% of the participant credit and incentive.
Exceptional Circumstances: Emergencies will be reviewed case-by-case.
Final Notes
Thank you for choosing Tetra Insights! If you have any questions, email us at hi@tetrainsights.com.