Tetra Insights, Inc. - Terms of Use

Effective Date: Dec 1, 2024

Welcome to Tetra Insights! These terms outline your rights and responsibilities when using our platform. By using Tetra Insights, you agree to the terms below, so please read them carefully.

1. Agreement Overview

Tetra Insights, Inc. (“Tetra Insights”) provides a platform to organize and analyze customer research and other qualitative data for internal business purposes (the “Tetra Insights Platform”). These Terms of Use, along with any signed order form (“Order Form”), create an agreement between you (“User”) and Tetra Insights (“Agreement”).

By accessing or using the Tetra Insights Platform, you confirm that:

If you do not agree to these terms, do not use the platform.

2. Default Order Terms

Unless otherwise specified in your Order Form:

3. Updates to the Agreement

Tetra Insights may update these terms at any time. Updated terms take effect immediately, and we’ll update the “Effective Date” above when changes occur. Continued use of the platform confirms acceptance of updated terms. If you don’t agree with any changes, stop using the platform.

4. Privacy

Your use of the platform is governed by the Tetra Insights Privacy Policy, which explains how we collect, use, and protect your data.

5. Subscription Terms

5.1. License to Use the Platform

We grant you a limited, non-transferable, non-exclusive right to use the Tetra Insights Platform during your subscription term for internal business purposes, as outlined in your Order Form.

5.2. Reasonable Use Limits

Tetra Insights may modify reasonable use limits at any time at our discretion, including data storage, processing capacity, or other usage metrics. If we determine your usage is unfair, excessive, or detrimental to the platform or other users, we may immediately limit or suspend your account.

6. Unlimited Usage Disclaimer

If any subscription, feature, or plan is described as “unlimited,” it remains subject to our Fair and Reasonable Use Policy, ensuring equitable access for all users. Excessive or abusive use, as determined at our sole discretion, may result in limitations or additional charges.

7. Restrictions on Use

You agree not to:

8. Acceptable Use

Your use of the Tetra Insights Platform must comply with all applicable laws and regulations, as well as the acceptable use policies of our hosting providers (Google Cloud). This includes refraining from activities such as:

9. Security

You’re responsible for maintaining the security of your account credentials. If your account is compromised, notify us immediately.

10. Feedback

If you share ideas, suggestions, or feedback about the platform, we may use them to improve our products and services without owing you compensation.

11. Changes to the Platform

We may update, add, or remove features to improve the platform or comply with legal or technical requirements. Significant changes will be communicated, but your continued use of the platform indicates acceptance.

12. Confidentiality

Both parties agree to protect the other’s confidential information. Exceptions include:

Information already publicly available.

Information disclosed under legal or regulatory requirements.

You grant us the right to include your name and company logo on our customer list and website, as well as in marketing materials. If you prefer to opt out of this use, you can notify us at any time by emailing hi@tetrainsights.com.

13. Intellectual Property

All rights, title, and interest in the Tetra Insights Platform, including improvements or modifications, belong exclusively to Tetra Insights. You retain ownership of any data you upload to the platform (“User Data”).

14. Data Use

We may analyze anonymized and aggregated data to improve our platform and services. We won’t disclose data that identifies you without your consent.

15. Term and Termination

15.1. Subscription Term

Your subscription term is outlined in your Order Form or as per the default terms in Section 2.

15.2. Termination

Users may request to terminate a subscription agreement prior to the end date of the Order Form. Tetra will review cancellation requests on a case-by-case basis and make determinations at our sole discretion.

Please note, once a request is submitted to cancel prior to the subscription end date:

16. Disclaimer of Warranties

The platform is provided “as is” without warranties of any kind, including fitness for a particular purpose or uninterrupted service.

17. Limitation of Liability

To the maximum extent allowed by law:

18. Indemnification

18.1. By Tetra Insights

We’ll defend and cover costs for claims that the platform infringes third-party intellectual property rights.

18.2. By User

You’ll defend and cover costs if your use of the platform violates this Agreement or infringes third-party rights.

19. Governing Law

This Agreement is governed by the laws of Delaware, USA. Legal disputes will be resolved in Delaware courts.

20. Miscellaneous

Research Scheduling Terms

Cancellation Policy: Notify us at least 48 hours before a scheduled research session to cancel or reschedule.

Late Cancellations: Cancellations within 24 hours of the session may result in charges equal to 50% of the participant credit and incentive.

Exceptional Circumstances: Emergencies will be reviewed case-by-case.

Final Notes

Thank you for choosing Tetra Insights! If you have any questions, email us at hi@tetrainsights.com.